Frequently Asked Questions

We know we do things a little differently. Here are some common questions about our practice.

Direct Primary Care, or DPC, is a model of healthcare that puts patients first by getting rid of the red tape by which most other traditional practices are restricted.

Sort of, but without the high price tag or insurance requirements. In general, concierge practices charge an annual retainer along with billing insurance. The typical annual retainers are over $1800 per year. Our practice charges monthly fees less than $65 and does not bill insurance for other services.

We have cut the red tape of bureaucracy. This allows us to spend our time where it really counts: with patients. That means treating patients when they need it, never rushing through appointments, and being proactive with healthcare treatment plans. The provider-patient relationship is just as the name suggests – direct.

In every aspect of family healthcare, and custom healthcare, we promise accessibility, convenience, and affordability.

Of course. Our primary focus is to keep patients well and to avoid lots of "medical" care. As such, we can dedicate more time to prevention and lifestyle issues to continue to keep you away from the expensive, cumbersome health care system. However, when you do need care, we are available 24/7 to help get you back on track. Most of the unexpected trips to ER or urgent care that would have emptied your pocketbook can easily be covered in a same day visit at Staunton Primary Care, often saving the patient enough to justify the cost of a year worth of membership fees!

No, we do not provide visits or care outside of our standard membership system. However, if you would like to come check out our clinic and meet us before joining, we would be happy to answer any questions.

  • Routine annual wellness examination and physical, including a comprehensive screening and assessment appropriate for your age and risk factors.
  • Office wellness visits and consultation relating to prevention and self-management of illness, education, and training.
  • Direct telephone and email communication, and telemedicine videoconferencing related to health, diet, nutrition, and fitness education.
  • Access to your health records through our elation patient portal.
  • Periodic practice newsletter.
  • International travel medical support via electronic communication.
  • Periodic, non-diagnostic, audiometry (hearing) screening.
  • Body composition testing and analysis.
  • Coordination of care with specialists and hospitalists.

Other practice features include:

  • Ability to reach your provider for urgent needs 24/7.
  • Same day or next day availability for urgent visits.
  • Extended visits for physicals, wellness, and sick visits.
  • Small group educational sessions.
  • Discounts on massage therapy.
  • Discounts on acupuncture therapy.

Absolutely! We can provide all standard child care services for kids of all ages, including annual physical exams, sick child care (colds, flu, ear infections, sore throats), and chronic disease control asthma, allergies, etc.

No. There are many modalities available to help minimize the pain of chronic conditions, and we work with patients to achieve adequate comfort.

No. Happily, no. Perhaps the most critical distinction in our model of care centers on a direct, personal relationship between you and your provider. We see no reason for any insurer to have a voice about either the quality or the cost of your family’s care.

This direct primary care arrangement frees us from the typical contractual agreements and allows us to offer wholesale prices on laboratory tests, imaging, and medications.

Yes. Staunton Primary Care is NOT an insurance plan. We recommend our patients continue a major medical plan with a high deductible and health savings account to ensure financial help should hospitalization or referral to a specialist be necessary. We’re happy to refer you to insurance representatives who can help customize an insurance plan to your specific needs.

Absolutely! We are happy to partner with you to bring our quality services to your employees and save them time away from work waiting at the doctor's office. We’ve been able to save many businesses up to 50% while providing a higher level of care. Please contact us if you would like to learn more.

Unfortunately, we are unable to accept patients eligible for Medicare or Medicaid.

Unfortunately, no. Your retainer is not yet defined as a “medical expense” in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.

In providing superb care with unprecedented access, we seek to prevent or reduce hospitals visits, urgent care visits, and specialty referrals. In instances where a hospital stay is required, we will certainly continue to work with your hospitalist during your hospital stay as well as work closely with any specialist.

If we save you one simple ER visit, our yearly fee (possibly 2-3 years) will pay for itself.

By all means, yes! It’s how we do custom healthcare. Because illness and injury do not respect regular office hours, you may call your provider any day, at any hour. If you prefer, you may also use our secure patient portal to access your medical record and then e-mail your provider. If you feel that time is of the essence, and a phone call to us would delay needed care, go to the closest emergency room.

Naturally we provide such care – yet another freedom we enjoy together as a result of our freedom from the restrictions of insurance companies. Because we know you well, we can streamline your care when you’re sick away from home. Many illnesses can be diagnosed and treated with a simple conversation by phone, email, text or webcam. We’ll locate the nearest pharmacy and order the medications most appropriate for your circumstances.

Again, come get to know us! Schedule a free, unconditional visit to discuss your healthcare needs. It’s the only reasonable way to begin what we trust will be a long, productive, healthy relationship.

Prior to your initial visit your provider will review new patient forms, including in-depth medical, diet, and lifestyle questionnaires. It is best to fill these out before your visit because they will take some thought and research on your part. Please complete them at least 2 days prior to your visit so that we have time to review. You will be able to complete these in the patient portal after you have registered as a new patient.

We will spend 60-90 minutes with you reviewing your current health concerns and discussing your personal and family history in detail. This includes a review of any previous lab work, if applicable. It is also important to know all medications and supplements that you are taking, so please have these handy during your visit.

Based on your unique health concerns, we’ll discuss a detailed customized treatment plan focused on maintaining your optimum health.

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